Terms & Privacy Statement Policy

Agreement

This agreement between Trading Pin Hub is a Binding Agreement. This agreement is all inclusive, in its entirety, between Trading Pin Hub and each customer. For the purposes of this order entered into with Trading Pin Hub, this binding agreement replaces and supersedes any and all other communication.

All images and logos, to include copyrighted material, are property of their respective owners and will not be duplicated for any reason without the expressed written permission of the intellectual property owner. Imagery contained herein is for representative purposes only, and Trading Pin Hub claims no ownership of any said trademarked or copyrighted material, nor does it imply, upon order placement and purchase from Trading Pin Hub, a transfer of rights to you for the reproduction and/or use of any said trademarked or copyrighted material. Trading Pin Hub does not guarantee or warrant the custom products we produce to be fit for any specific purpose, use, or event.

In the unlikely event that a legal dispute arises, you agree that the exclusive jurisdiction and venue for any such legal dispute shall be Marion County, South Carolina, USA. You further agree to pay any damages incurred by Trading Pin Hub, as well as reasonable attorney’s fees and costs. If the dispute pertains to the illegal use of trademarks, copyrights, designs or logos, you agree to defend the claim at your sole expense and hold Trading Pin Hub free and harmless of any and all liability at your sole expense in any litigation, arbitration, hearing or any other legal proceeding.

Trading Pin Hub warranties its custom made trading pins by offering to remake or replace any trading pins that have been determined by our factory to have defects in manufacturing within thirty (30) days of the delivery date of your trading pins. These defects are defined as those caused by manufacturing mistakes.

Trading Pin Hub requires written notice of claims of defects in your custom made lapel pins through email or written notification. Upon receipt Trading Pin Hub will determine a course of action commensurate with our policy. If it is determined that a manufacturing error has occurred, your custom trading pins will be re-manufactured at no cost to you.

As part of your customer experience, you have received a digital proof of what your trading pins will look like in their finished form from one of our specialists. This proof is an artist’s rendition and interpretation of your custom product based on the instructions we have received from you. It is important that you review this proof for accuracy; to include spelling, size, and color usage.

Trading Pin Hub does not accept returns, nor provide refunds or exchanges for custom made products under any circumstances.

Once an order has been placed, it cannot be changed or canceled. There are no exceptions. For the purposes of this agreement, an order is placed when the customer provides an affirmative reply to an order confirmation email, OR submits an order through our online order form.

Important Notes and Declarations:

Spelling

Trading Pin Hub will not be responsible for spelling errors. It is the responsibility of each customer prior to approving the final proof for actual production to make sure the spelling of any text present is correct for their personal needs.

Colors

We use the PMS universal color matching system for all color applications in manufacturing each of our custom lapel pins. It is important that you confirm the color usage with a PMS color chart rather than relying on your monitor’s display of the colors. Each computer monitor, due to varied settings, will display colors differently.

All PMS colors used in the production of your custom product are listed on your digital proof for verification. It is the customer’s responsibility to verify the listed PMS colors suit their need and/or application.

A PMS color chart can usually be located at your local print or fabric store for reference. Visit www.pantone.com for complete information regarding the PMS system.

Size

The size of your trading pins refers to the absolute two widest points on any given product. Such size includes loops and other items that facilitate an attachment to a lapel pin, coin, medallion or key chain.

Payment

Payment for all orders is required, in full, in advance for all custom orders. Payment is accepted via major credit cards to include VISA, MasterCard, American Express, Discover and United States Government Purchase Cards. The charges for the total amount of your order will be applied prior to manufacturing and show as “www.TradingPinHub.com” on your billing statement.

Purchase Orders are not accepted under any circumstances.

Refunds – Returns – Exchanges

Trading Pin Hub does not accept returns, nor provide refunds or exchanges for custom made lapel pins under any circumstances. Your custom made products were crafted from costly raw materials and manufactured to your individual specifications. These products cannot be restocked or sold to another party at a later date. However, we do stand behind our products to be free of defects. As explained earlier in this agreement, we will replace at no cost to you any products found to be defective due to a factory manufacturing mistake.

Order Placement

All orders will be placed through our online order form, OR confirmed via a confirmation email if a customer processes an order over the telephone.

Telephone Orders

A confirmation email will contain all the details of the order to include; the proof number, size, metal plating, quantity, special attachments, final cost, and shipping address. The chosen digital proof will also be attached to said confirmation email.

It is the customer’s responsibility to review this confirmation email for accuracy and reply with an approval to proceed to production with the order ONLY if the customer verifies the details are correct and agrees to the Terms and Conditions herein. No order will be placed into production without an affirmative reply to a confirmation email.

Online Order Form

Our online order form is in place for your convenience. All the details of your order are entered into the order form by you, to include payment. It is the customer’s responsibility to make sure the information is accurate before submitting the order. Once an order is submitted through the online order form, no changes or cancellations can be made.

Order Cancellation and Changes

Within several minutes of receiving a reply to an order confirmation email, that order is placed into actual production. Due to the speed we deliver our products and allotment of raw materials for each order, once an order has been confirmed via email or online order form, and therefore placed, it cannot be canceled or changed.

Product Manufacturing Timetable

We will manufacture your custom made lapel pins within 5-10 business days, and often does so much sooner. Business days do not include weekends, domestic (US) holidays, or those holidays observed by our manufacturing source overseas.

*Any Trading Pins with Special Options Within 14-21 Days

“Special Options” include orders over 2,000 units and special order pin attachments, which may require additional time as quoted by your custom products specialist. This includes danglers, spinners, sliders, bobble-heads, epoxy, glitter, cutouts, and any other two-piece lapel pin.

Shipping

All custom orders are shipped via UPS International Express Saver (International Overnight) unless otherwise specified at no charge to the customer. Shipping our products to any country or territory outside of the United States will incur an additional charge.

Due to the use of third party shippers (UPS and USPS), under no circumstances does Trading Pin Hub guarantee delivery dates or times for custom products. Trading Pin Hub has no control over third party shipping errors or delays. We are also not responsible for shipping delays caused by International, United States Customs, or backlogs created by overseas manufacturing sources due to Customs procedures. Therefore, Trading Pin Hub does not, under any circumstances, guarantee delivery dates of any products. There are no exceptions.

Trademarks – Copyrights – Logos

When we receive imagery or instructions from you that includes registered trademarks, copyrighted material, or registered trademark logos, you certify and warrant that you have the legal right or have obtained a legal and binding license agreement to use and/or reproduce such trademarked or copyrighted material.

Furthermore, you also warrant that your use of said trademarked or copyrighted material does not violate any person or entity’s intellectual property rights by using said trademarked or copyrighted material. You shall hold Trading Pin Hub harmless and free from any liability or any claims made by any individual, entity or company.

Trading Pin Hub Privacy Statement & Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. We never sell your information to third parties.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: sales@tradingpinhub.com